Australian Multicultural Community Centre Limited (AMCC)
ACN: 665414068
ABN: 19 665 414 068
Address: 12 Dimboola Road, Broadmeadows VIC 3047
Phone: 0422 144 408

1. Introduction

Australian Multicultural Community Centre Limited ("AMCC", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal information collected from our members, clients, volunteers, service users, staff, partners, and visitors. We manage your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and this Privacy Policy.

2. Collection of Personal Information

We collect personal information directly from you through various means, including when you:

Apply for membership or become a representative of a member organisation.

• Participate in AMCC programs and services, including:

  • Family Law Support Clinics

  • Mental Health Clinics

  • Multicultural Storytime

  • Free School Tutoring

  • Community and cultural events

  • Youth empowerment anddisability support programs

• Contact us by phone, email, post, or via our website.

• Interact with us as a donor, carer, volunteer, or service provider.

• Complete any forms, surveys, or feedback submissions.

The personal information we may collect includes (as relevant):

• Full name, date of birth, addresses and contact information.

• Cultural background, preferred language(s), and accessibility needs.

• Details of participation in our services or programs.

• Membership details and records.

• Payment or donation information (where applicable).

3. Purpose of Collection

We collect, use, and manage personal information to:

• Deliver and improve AMCC’s community programs and services.

• Administer membership, board elections, and general meetings under our Constitution.

• Maintain accurate records of member registers, program involvement, and compliance.

• Promote inclusion and engagement within our multicultural and CALD community.

• Comply with legal obligations (e.g., taxation, Corporations Act 2001 (Cth)).

• Communicate with you about events, updates, or advocacy efforts (with your consent).

• Respond to withdrawal of consent or requests to limit how your information is used or disclosed.

4. Disclosure of Personal Information

We only disclose your personal information when:

• It is required or authorised by law (e.g. under the Corporations Act, or pursuant to court order).

• You have given consent for disclosure.

• It is necessary to deliver our services through approved partnerships.

Partners may include:

• Australian College of Applied Professions

• Auzi Premiere Care

• Victoria Law Firm & Associates

• Stride Network

All third parties are required to handle your information in accordance with privacy legislation.

Overseas disclosure: Currently, AMCC does not disclose personal information overseas. If this changes, we will update this policy and take reasonable steps to ensure compliance with APP 8.

5. Storage and Security

We store personal information securely in both physical and digital formats. We use safeguards such as:

• Password-protected systems

• Secure databases and file storage

• Access controls for staff and volunteers

We retain information only for as long as required under law or to fulfil the purpose for which it was collected.

Where lawful and practicable, we will de-identify or securely destroy personal information that is no longer required.

6. Access and Correction

You may request access to or correction of your personal information at any time. Requests can be made in writing to our Privacy Officer (see Section 9). We will respond in accordance with APP 12 and APP 13, typically within 30 days.

7. Complaints

If you believe we have breached your privacy rights, you can make a complaint by contacting us directly. We will investigate and respond to your complaint promptly. If you are unsatisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational changes, legal developments, or community needs. Updates will be posted to our website at www.ausmcc.org.au. We encourage you to review this policy periodically.

9. Contact Information

Privacy Officer
Australian Multicultural Community Centre Limited
12 Dimboola Road, Broadmeadows, VIC 3047

Email: info@ausmcc.org.au
Phone: 0422 144 408

Policy effective date: 12/06/2025

Approved by the AMCC Board on:  10/06/2025

Next scheduled review: 12/06/2026